$ cat ./legal/refunds.md
Clear terms for purchases made from PrimoDevStudio and the software products and services it operates.
Cancel recurring services before renewal to avoid the next charge. If something is defective, incorrectly billed, or not delivered as agreed, tell us promptly and we will investigate it fairly.
You may cancel a monthly or annual subscription at any time. Cancellation stops the next renewal, and access continues until the end of the period already paid for. We do not normally provide partial refunds for an active billing period, except for duplicate or incorrect charges, a qualifying service failure, or where applicable law requires it.
If a digital product is defective, materially different from its description, or cannot be used as advertised, contact us within 14 calendar days of purchase. We will first try to resolve the issue and, where we cannot do so within a reasonable time, provide a replacement, account credit, or refund as appropriate. Change-of-mind refunds are not normally available after a download, licence key, or digital access has been supplied.
Hosting and managed services may be cancelled before the next renewal date to prevent another charge. Fees already paid for the current service period are not normally refundable. Domain registrations, third-party licences, migrations, setup work, and other external costs are non-refundable once ordered or incurred, unless the relevant third party provides a refund.
A project may be cancelled in writing. You remain responsible for work completed, approved expenses, third-party costs, and any reasonable cancellation charge described in the accepted proposal or service agreement. Any remaining client funds that have not been earned or committed will be returned after the final account is calculated.
// how to cancel
Use the cancellation controls in the relevant product account where available, or email info@primodevstudio.com. Include the account email, product or service name, and order or invoice reference. Unless a longer notice period is required by an accepted fixed-term agreement, we will action the request before the next renewal where it reaches us before that renewal is processed.
// how to request a refund
Email info@primodevstudio.com with the payment date, amount, order number, reason for the request, and any supporting screenshots. We aim to acknowledge requests within two business days and communicate the outcome within seven business days.
Once approved, we submit the refund promptly. The time for funds to appear depends on your bank and the original payment method, and commonly takes 5–10 business days after processing.
This policy applies unless a signed proposal, order form, or product-specific agreement provides different terms. It does not exclude or limit any right or remedy that cannot lawfully be excluded under applicable consumer law. Where a mandatory legal right conflicts with this policy, that legal right prevails.
Questions or disputes should first be sent to info@primodevstudio.com so that we can investigate and resolve them directly.